All our solid gold jewellery is made of 18K Solid Gold hallmarked by the BIS (Bureau of Indian Standards), Purity of Gold (18K750), NCB (Nemichand Bamalwa and Sons (J) ) Logo, and our Michelle Alexander Logo.
We have partnered with Nemichand Bamalwa and Sons (J) for the making of our designs. They are one of the most premier institutions in the country for Gold retail. Their rich heritage and quality assurance give life into our designs to make them true luxury products.
Guarantee
For India: Guaranteed delivery between 3-7 business days. If you are not satisfied with the order or if the product does not make you look amazing then simply call us at +918100453378. We will arrange for a return and give you a 100% refund!
For International: Guaranteed delivery between 7-14 business days. If any manufacturing defects, then the product can be either replaced or exchanged. If you have any questions of concerns, please call or WhatsApp us on +918100453378 or email us on mihika@michellealexander.in; and we will be more than happy to help you out!
Warranty
Your piece is warranted for a period of six months from the orginal date of purchase. The warranty covers manufacturing defects, changes in color and degradation.
Domestic Shipping within India
- Delivery Time: 3-7 days (pan-India)
- Cash on Delivery: Available
- Shipping Notifications: From the moment the package leaves our warehouse, you will receive automatic shipping updates on your registered phone number or email.
Shipping Costs:
| Above Rs 2000 | FREE |
| Under Rs 2000 | Rs 100 |
International Shipping
- We ship Worldwide.
- Shipping Notifications: From the moment the package leaves our warehouse, you will receive automatic shipping updates on your registered phone number or email.
| Above $100 (USD) | FREE |
| Under $100 (USD) | $9.50 |
Taxes & Duties for International Customers
Michelle Alexander is not responsible for any duty and tax fees for international shipping. To find out if you’ll be charged for duties and taxes, please refer to your local customs website. The limits for duty-free packages are established by your local customs authorities.
If you're in the US, you're allowed to import up to $800 USD of goods without paying duty.
Domestic Payment Options (India)
We offer the various payment options that you can choose for your purchase. They include:
- Credit/Debit Cards: We accept all major credit or debit cards including Visa, Mastercard, Discover, Amex, and a host of other options using either PayPal or RazorPay's secured checkout system.
- Cash on Delivery (COD): We accept Cash on Delivery for over 12000+ pincodes over 1200+ cities across India. You can verify if your pincode is eligible on any product page.
- Netbanking: We accept payments through 50+ banks using RazorPay's checkout system.
- Payment Wallets: We offer various payment Wallets using RazorPay's checkout system that includes - Freecharge, Ola Money, and PayZapp. We also have a separate option at checkout to pay with PayPal.
- UPI/QR applications: We also give you the option to pay with a variety of UPI options using RazorPay's checkout system such as: BHIM, Google Pay, WhatsApp, Paytm, PhonePe or any other custom UPI id you may have. You may also scan the QR code to pay with any of the above UPI applications.
- Buy Now, Pay Later with Sezzle: We have partnered with Sezzle to allow you to make payments in installments. You can learn more about How Sezzle works here!
Note: Our payment providers: RazorPay and Sezzle use Industry standard Secure Sockets Layer protocol (SSL) with an encryption key lengths of 128 bits (the highest level commercially available) - and we don't store any of your payment information.
International Payment Options (Rest of the World)
We use PayPal to process all our international orders! The order will be processed in your local currency!
Paypal offers the following methods to pay:
- Credit/Debit Cards
- PayPal Account connected to a Bank Account
