No, we do not ship overseas yet. However, if you'd like to place a special request or a wholesale order then please contact us. 

We want you to have your Michelle Alexander as soon as possible, so it usually takes us 1-2 business days to ship our products.  

Processed orders usually take 1-5 business days from the time it leaves our warehouse. You will get live updates of your delivery either through your registered phone or email.

We ship from our warehouse located in the city of joy, Kolkata, West Bengal, India.

We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

You can return any item that you purchase if you fulfil all the below criterions.

● All returns should be initiated within 7 days of delivery. 
● The tags on the item(s) should be intact. 
● The item(s) should be unused and in an undamaged condition. 
● The item(s) needs to be returned along with the original packaging. 
● The item(s) was not a sale/discounted item. We do not do returns for any sale/discounted items.

If you believe that you fulfill the following conditions we ask you to contact us on +916289805458 or send us an email at mihika@michellealexander.in after which we will assess and guide you through our return procedure.

Our return procedure is hassle-free and FREE of charge. You will set up a pickup time and date for our logistics agent to retrieve our product. The product will then be transferred to our warehouse in Kolkata where we will verify if you have complied with the return conditions. Then, the company at its sole discretion will take appropriate action including a full or partial refund in the form of a money transfer or store credit. If you are approved for a money transfer, please note, that it may take up to 21 days to process your refund.

Read our entire Returns & Refund Policy.

We inspect all items before we ship them to ensure the highest possible standards, but if for some reason the goods received are damaged then we ask you to contact us as soon as possible on +916289805458 or mihika@michellealexander.in after which will guide you through the return procedure.

Please note that when returning the product(s) the following criterions must be met:

• All damaged goods should be reported within 3 days of delivery. 
• The tag on the item(s) should be intact. 
• The item(s) need to be returned along with the original packaging.

Our return procedure is hassle-free and FREE of charge. You will set up a pickup time and date for our logistics agent to retrieve our product. The product will then be transferred to our warehouse in Kolkata where we will verify if the product is indeed faulty or damaged. 
In case the product is indeed faulty, we will exchange the product with a new one. If for some reason, the product you have bought is out of stock, we will provide you with a store credit of the same value as that of the product you have purchased. You will then able to use the store credit to purchase any other product you like.

If for some reason, you have ordered product A, but instead received product B. For example, if you have ordered a necklace but received a bracelet, or you’ve ordered a pink bracelet, but received a yellow one, then your received good will be applicable to the Incorrect Goods policy.

Please note that to be eligible for this you must fulfil the following criteria:

• All incorrect goods should be reported within 3 days. 
• The tag on the item(s) should be intact. 
• The item(s) should be in an unused and in an undamaged condition. 
• The item(s) need to be returned along with the original packaging.

In this case, we ask you to contact us as soon as possible on +916289805458 or mihika@michellealexander.in. We will then guide you through the return of the product and send you the correct product as soon as possible. Do not worry! Our returns are hassle-free.

We offer the various payment options that you can choose for your purchase. They include:

Credit/Debit Cards: We accept all major credit or debit cards including Visa, Mastercard, Discover, Amex, and a host of other options using either PayPal or RazorPay's secured checkout system. Cash on Delivery (COD): We accept Cash on Delivery for over 12000+ pincodes over 1200+ cities across India. You can verify if your pincode is eligible on any product page.Netbanking: We accept payments through 50+ banks using RazorPay's checkout system.Payment Wallets: We offer various payment Wallets using RazorPay's checkout system that includes - Freecharge, Ola Money, and PayZapp. We also have a separate option at checkout to pay with PayPal. UPI/QR applications: We also give you the option to pay with a variety of UPI options using RazorPay's checkout system such as: BHIM, Google Pay, WhatsApp, Paytm, PhonePe or any other custom UPI id you may have. You may also scan the QR code to pay with any of the above UPI applications. 

Yes! We accept Cash on Delivery for over 12000+ pincodes over 1200+ cities across India. You can verify if your pincode is eligible here. 

If you notice a mistake, please contact us within 24 hours of placing the order. Once shipped, the order cannot be changed or cancelled.